Tenant Help for Residential Bonds Online Tenant Help for Residential Bonds Online Residential Bonds Online (RBO) is an online system used by agents, landlords and tenants, in South Australia to manage rental bonds, including Housing SA bond guarantees. RBO allows landlords, agents and tenants to transact quickly and easily online for the lodgement and release of bonds, without the need for paper forms.
You must enter through the email token, sent by Consumer and Business Services (CBS), advising your bond has been lodged.
Don't forget to check the junk or spam folder if you can't find your email.
If you did not receive the email, it might be because CBS doesn't have your correct email address, or your bond might not have been lodged online through RBO.
If you do not already have an account, you will need to provide proof of ID when creating your account. For information about providing ID, including the types of accepted identification select RBO.
Already have an RBO account
If you already have an account with RBO, you just need to link your account to your new bond.
Create an RBO account
If you do not have an RBO account, you will need to create one by:
Change your password
To change your RBO account password:
A request for a bond refund can come from you, or your landlord or agent.
Cash bond refunds
Updating your RBO bank account details, at any time during your tenancy
Note this information is not visible to other tenants, landlords or agents.
Estimated times for payout
| Payment Method | Estimated Time |
|---|---|
| Electronic funds transfer (EFT) | 24 - 48 hours |
| Cheque | 5 -10 business days |
| International money transfer |
Varied, depending on the country, and may be affected by additional fees and exchange rates. |
Multiple tenants listed on the bond
If multiple tenants are listed on the bond, you may choose to claim the full bond amount by selecting 'Settlement Summary'. By doing so, disputes between tenants once the bond is refunded become a civil matter.
Initiating a cash bond refund
Go to the RBO homepage and login.
To initiate your bond refund, select the 'Refund' button.
On the next screen, specify where you are proposing the money is to be paid to, e.g. tenant, agent or landlord.
Enter the payment details and method for the refund. For more payment options, select 'More Options'.
Select 'Submit'.
The Confirmation Required screen will display with details of the refund. Select 'Ok' to proceed with the refund.
Once submitted, the request for a refund will be sent to your agent or landlord.
Initiating a Housing SA bond guarantee release
Go to the RBO homepage and login.
To initiate your bond refund, select the 'Refund' button.
On the next screen, specify where you are proposing the money is to be paid to, e.g. Housing SA, agent or landlord. If you believe you owe money to the landlord, enter the amount you owe. If you believe the landlord should not have any claim on the bond, enter $0 in the landlord field, to have the Housing SA bond guarantee returned to Housing SA in full.
Enter the payment details and method for the refund. For more payment options, select 'More Options'.
Select 'Submit'.
The Confirmation Required screen will display with details of the refund. Select 'Ok' to proceed with the refund.
Once submitted, the request for a refund will be sent to your agent or landlord.
Any monies claimed by a landlord or agent will result in a debt to Housing SA and may impact on future services from them. Once submitted, the request for refund will be sent to your agent or landlord.
If your landlord/agent has initiated a refund/claim
If your agent or landlord has put a refund request through awaiting your approval, you can locate this request in the history tab.
Note each party has a total of 10 days to respond to any request.
Landlord/agent refunding bond in full
From the email notification, select 'Login to RBO'.
From the Summary screen, review the details and select 'Confirm'.
Landlord/agent making part or full claim on bond
From the email notification, select 'Login to RBO'.
From the Summary screen, review the details and select either:
If you have unclaimed bond money owed to you from a previous tenancy, please visit https://secure.cbs.sa.gov.au/OLR/IVR/public/CheckBondStatus.php You will then be directed to complete the application to retrieve the funds.
More information about your rights as a tenant can be found in the Tenancy Information Brochure.
Phone 131 882 Monday to Friday, 9:00am to 4:30pm.