Tenant Help for Residential Bonds Online


Residential Bonds Online (RBO) is an online system used by agents, landlords and tenants, in South Australia to manage rental bonds, including Housing SA bond guarantees. RBO allows landlords, agents and tenants to transact quickly and easily online for the lodgement and release of bonds, without the need for paper forms.

 

Connecting your RBO account to your new bond, via the email token sent

You must enter through the email token, sent by Consumer and Business Services (CBS), advising your bond has been lodged.

Don't forget to check the junk or spam folder if you can't find your email.

If you did not receive the email, it might be because CBS doesn't have your correct email address, or your bond might not have been lodged online through RBO.

If you do not already have an account, you will need to provide proof of ID when creating your account. For information about providing ID, including the types of accepted identification select RBO.

 

Getting your bond refunded

A request for a bond refund can come from you, or your landlord or agent.

 

Unclaimed bond monies

If you have unclaimed bond money owed to you from a previous tenancy, please visit https://secure.cbs.sa.gov.au/OLR/IVR/public/CheckBondStatus.php You will then be directed to complete the application to retrieve the funds.

 

Contact CBS

More information about your rights as a tenant can be found in the Tenancy Information Brochure.

Phone 131 882 Monday to Friday, 9:00am to 4:30pm.